Tickets & Admissions
Can I buy tickets at the door, or are they online only?
Single-day adult ($25) and single-day child (ages 4–12, $15) tickets are available at the door with no service fee. Kids 3 and under and seniors 70+ with valid ID enter free. Please note: Family packs and multi-day passes are exclusive to online purchase.
Are there any ticket discounts or promotional codes available?
We do not offer discount codes for individual tickets. However, we offer special promotional Family Pack tickets, which are available for purchase exclusively online prior to the event.
Does my ticket grant entry to co-located events (ANIME Impulse, K-PLAY! FEST, Collectors Expo)?
Yes! Standard admission to Asian American Expo grants full access to all co-located halls, shows, and features taking place on the same day.
Are there any free tickets available for media, press, or influencers?
Media and influencer passes are managed individually by our Media & PR Team. Please submit an inquiry via our
official contact channels for consideration prior to the event.
Event Features & Red Envelopes
Where and when can I get the Red Envelopes promoted for the event?
Red Envelopes are distributed at multiple designated areas throughout the weekend, including the official Ribbon Cutting Ceremony, the Hall 4 Information Booth, and select stage performances. Distribution locations and times change dynamically throughout the day to keep things exciting!
What happens if you run out of Red Envelopes?
Red Envelopes are extremely popular and available strictly on a first-come, first-served basis. While we reserve dedicated inventory for both Saturday and Sunday, quantities are limited each day until depleted.
Where can I find the event performance and programming schedule?
Complete schedules are published on our official website and social media channels as the event weekend approaches. During the event, physical schedules are available at the Hall 4 Information Center and the Entrance Service Center.
Food & Dietary Options
Are there vegetarian, vegan, or gluten-free options available?
Absolutely! With over 120 ready-to-eat food vendors, there is something for every diet. Select vendors offer dedicated vegan, vegetarian, and gluten-free options across our indoor and outdoor food streets.
Can I bring outside food and drinks into the venue?
Outside food and beverages are not permitted inside the event grounds, per venue policy. Exceptions are made for baby food and essential medical necessities.
Payments, Re-Entry & Cosplay Rules
What payment methods are accepted inside the event?
Most food vendors and exhibitors accept major credit cards, Apple Pay, and cash. However, select vendors operate on a cash-only basis. ATMs are located on-site for your convenience.
Are there ATMs inside the venue?
Yes. ATMs are conveniently located directly behind the Hall 4 Information Center and near the entrance of the outdoor food streets.
Is re-entry allowed if I need to step out to my vehicle?
Yes! Same-day re-entry is permitted. Please ensure you receive a valid hand stamp when exiting the event, there is a different colored handstamp for each event day.
Are cosplay props or prop weapons allowed inside?
All cosplay props and accessories must pass a weapons safety inspection at the main entrance. Real weapons, sharp metal blades, projectile launchers, and hazardous materials are strictly prohibited.
What happens if it rains on the event day?
Asian American Expo is a rain-or-shine event! The vast majority of our exhibits, stages, and activity areas are located inside climate-controlled exhibition halls.
Navigation, Parking & Logistics
Which building is the main Asian American Expo hall?
Exhibit Hall 4 (the largest building on the floorplan) is our main exhibition hall. We recommend all attendees start their visit here!
Where is the main Information Center located?
The primary Expo Information Center is located directly inside the entrance of Hall 4 on the right hand side (there is a large INFORMATION sign hanging overhead), on your immediate right upon entry.
Can I park at Gate 9 and still access Asian American Expo?
Yes. All designated venue parking lots service the Expo. Clear directional signage will guide you from the lots to the main entrance gates.
Is there a tram service from the parking lots?
Yes, complimentary parking trams operate continuously between the Gate 17 parking lot and the main event entrance. Please note that trams do not transport guests from Gate 9 parking lot and between individual exhibition halls.
What time does the last parking tram stop running?
The final parking tram departs after 7:15 PM, or once all remaining guests waiting in line have been safely transported.
Where are the designated rideshare (Uber/Lyft) drop-off and pick-up zones?
Designated rideshare pickup and drop-off zones are marked near all primary event parking gates.
Is overnight parking permitted?
No, overnight parking is strictly prohibited in all event parking structures and lots.
Are storage lockers available on-site?
We do not offer storage lockers or bag check services on-site. We advise attendees to store any bulky purchases or personal belongings securely inside their personal vehicles.
Accessibility, Safety & Guest Relations
Are wheelchairs available for rent at the event?
We do not offer wheelchair rental services on-site, but guests are fully welcome and encouraged to bring their own mobility devices.
Is shuttle assistance available for attendees with disabilities from the parking lot?
Yes, dedicated accessible shuttles operate throughout event hours to assist guests with physical or mobility needs between the parking areas and the main entrance.
What should I do if a child or family member gets separated from our group?
Please proceed immediately to the Hall 4 Information Center. Our staff will immediately coordinate with event security and venue safety officers to assist in locating your missing party.
Who should I contact if I have a complaint about a vendor or feel unsafe?
Please report any vendor issues, general complaints, or safety concerns directly to staff at the Hall 4 Information Center. They will alert facility management or security personnel to resolve the issue right away.
Where are the restrooms located?
Restrooms are conveniently located near the main entrance inside every exhibition hall. There are restrooms within each of the exhibit buildings either in the front or the rear of the buildings.
Can I bring a stroller?
Strollers are permitted, but baby carriers are strongly recommended. Aisles and halls become densely crowded during peak hours, making strollers difficult to maneuver.
Are pets allowed at the event?
Only ADA-defined service animals are permitted inside the venue, in compliance with Health Department standards. Emotional support animals and pets are not allowed.
Can I film or take photos at the event?
Personal photography and non-commercial social media video recording are highly encouraged! Commercial filming requires prior media accreditation.
Hours & Contact Information
What are the event's daily operating hours?
The event runs from 10:00 AM to 7:00 PM on both Saturday and Sunday.
How can I contact event organizers prior to my visit?